Warranty claims

Manufacturing defects, including:

• stitching that fails under normal use;
• hook-and-loop fastenings that will not grip when new;
• hinges, stays or straps that break or deform in normal use;
• elastic that has no tension out of the packet;
• a product that does not match its stated size or specification.

Needs your review: Set the warranty period you want to offer. It differs by manufacturer — elastic supports are commonly 3–6 months, hinged and rigid braces 12 months. Confirm what your suppliers back, then state it here.

• Normal wear. Elastic and fabric fatigue with use — a support that has gone slack after months of wear has reached the end of its life, not failed.
• Damage from misuse, alteration, or use against the instructions.
• Damage from incorrect washing, tumble drying or bleach.
• A product that does not fit because the wrong size was ordered.
• Products bought anywhere other than MD Lanka.

1. Email sales@mdlanka.lk or call +94 11 234 5678.
2. Give us your order number, the product code and a short description of the fault. Photographs help a great deal.
3. Keep the product — we may need to return it to the manufacturer.
4. We will assess it and repair, replace or refund. Most claims are settled within 7 working days.

Do not have your order number? Find it on the track your order page using the email you ordered with.

If a product caused injury or appears counterfeit, that is more than a warranty claim. Please report it as described on the regulatory and safety page so it can be escalated to the manufacturer and, where required, the NMRA.