Delivery & returns

Island-wide, to any address in Sri Lanka. We deliver to homes, hospitals, clinics and workplaces.

There are two options, and you choose which one applies at checkout. The exact figure is always shown before you confirm.

• Within Colombo — delivered by PickMe. Same or next day. The delivery fare is paid directly to the rider when your order arrives, so it is not added to your order total.
• Outside Colombo — flat-rate courier. 2–3 working days to any address in Sri Lanka, charged on the order at the rate shown at checkout.
• Dispatched within 24 hours of your order being confirmed, on working days.

Needs your review: Confirm these windows match what your courier actually achieves. Delivery promises are the most common source of complaints — better to under-promise here.

All orders are cash on delivery. You pay the courier in cash when your order arrives — nothing is charged when you place it. Please have the exact amount ready where possible.

Someone needs to be there to receive the order and pay. If we cannot reach you, the courier will attempt delivery again before returning the order to us.

You will get an order number by email as soon as you order. Use it on the track your order page with the email address you ordered with — no account needed. If you have an account, everything is under your orders.

You can return an unused item in its original, unopened packaging within 7 days of delivery for a refund or exchange.

For hygiene reasons we cannot accept returns of supports that have been worn or unsealed, unless the item is faulty or we sent the wrong thing. This is standard for orthopaedic products and does not affect your rights on faulty goods.

To start a return, call or email us with your order number and what is wrong.

Talk to us before you order — sizing help is free, and it is far easier than a return. See the sizing and fitting guide, or call +94 11 234 5678 and we will measure with you.

Tell us within 48 hours and we will replace it. Keep the packaging. Manufacturing faults found later are covered by the warranty.